Studio Membership Policies and FAQ
Every member will be given a personal code to the rear studio entrance. Please do not share this code with anyone else. You are responsible for anything that happens in the studio under your account.
Reservations will be made through our online reservation system. You'll pay for your reservation when you book it. You can pay via credit card or PayPal.
Members and clients are required to follow our Studio Use Terms and Conditions.
Above all, please respect your fellow members:
- Keep the studio neat and clean. The next person to walk into the studio may be on a tight schedule and things need to be left as organized as you found them.
- Book enough time for your shoot. That includes setup and teardown time. The studio should be ready to use again as soon as your reservation ends.
Frequently Asked Questions
How do I become a member?
Please contact us! We'd love to answer all of your questions and give you a tour of our studio. You can email us at email@example.com, call us at (563) 845-7207, talk to us on Facebook, or stop in any time.
New memberships are set up in person at our store, located at 90 Main Street in downtown Dubuque.
Is there a minimum commitment?
Yes, we require a three-month commitment for a studio membership.
Can I cancel any time?
After the three-month minimum term, you're welcome to cancel your membership at any time.
Payments & Billing
How do I pay my membership fee?
Your membership fee will be charged automatically to your credit or debit on a monthly or annual basis.
How do I pay for my bookings?
You can set up and pay for your studio reservations via credit, debit, or PayPal through our online booking portal.
Can I save my payment info for bookings?
If you use the Paypal Express payment option, you can save your credit card information in your Paypal account for future reservations.
What happens if my membership payment doesn't go through?
If your payment fails to process, you will have 30 days to update your payment info with us. After that your account will be suspended. Your entry code will no longer work, and any pending reservations will be canceled. You will still be responsible for the membership fee of $100 for those 30 days, so please contact us in advance if you would like to end your membership.
How can I make changes to my membership billing account?
All changes to your membership billing account must be made either in person at Everything Photography or over the phone. We do not currently have an option for managing your membership billing information online.
Can I pay with cash or check?
You are welcome to prepay for your initial membership term via cash or check, but recurring monthly billing must be done via credit or debit card.
Shoots & Clients
What if I need to cancel a shoot?
We require 48 hour notice to cancel a studio reservation. We want every member to be able to book the studio when they need it. Please do not reserve the studio until your shoot schedule is finalized. We encourage you to secure a deposit from your clients to cover your costs for the studio in case of cancellation.
Can my clients contact the store with questions?
We're happy to greet your clients and direct them back to the studio when they arrive, but we are not able to answer calls or help them get in touch with you. Please have your clients contact you directly with any questions.
Do I need production insurance?
Our insurance covers general liability for the property. Our insurance will not cover damage to the facility or equipment, or any agreements between you and your client.